The MGP Operating Model

Who Does What

The table shows who is responsible for each part of a program under each model. Coverage in a new location is confirmed in writing before a proposal is issued.

	MGP Hybrid Operating Model	MGP Global Partner Program
Markets	United States, Canada and the United Kingdom	All other countries and territories on the Service Areas page
Who provides the officers	MGP-employed officers, vetted local partners, or a combination, depending on the location	Vetted local security partners, contracted through MGP
Licensing	Each post is covered by a licensed provider: MGP where it holds the license (see Licenses), otherwise the local partner	The local partner holds the license required in its country
Post Orders and standards	Written by MGP for each location	Written by MGP for each location
Supervision	Local MGP supervision	MGP manages the program; partner supervisors work to MGP standards
Reporting	One MGP reporting format across all locations	One MGP reporting format across all locations
Who the client calls	The MGP account manager and the 24/7 MGP Operations Desk	The MGP account manager and the 24/7 MGP Operations Desk

What Every Client Receives

• Local, hands-on supervision with named contacts for each location.
• Post Orders written for each location around its layout, hours and risk.
• One reporting format and escalation process across all locations.
• Officers dressed to the uniform option chosen for each post.

The staffing plan for each location is agreed in the Service Implementation Plan before coverage begins. See How We Operate, Technology and Multi-Site Security Programs.