Security Services in Melbourne, Australia

See the Australia page for coverage across Australia, or the Oceania overview.

Luxury Retail Districts in Melbourne

Managed programmes in Melbourne cover both the CBD and the major suburban centres, including:

• Collins Street
• Chadstone
• Emporium Melbourne
• Bourke Street Mall
• Crown Melbourne, Southbank
• Chapel Street, South Yarra

Security Considerations in Melbourne

Clients with stores on Collins Street and in Chadstone are running two different operations. Collins Street is a street-front address with tram traffic and nearby office towers, while Chadstone is an enclosed centre with its own security control room, car parks and house rules. Supervisors need to move between the two regularly, and the drive across the city can take close to an hour at peak times.

The Australian Open in January and the Spring Racing Carnival, ending with the Melbourne Cup in early November, bring visitors, events and celebrity appearances into the city. The Formula One Grand Prix in autumn adds further crowds. Stores often extend hours or hold private events during these weeks, so a programme needs additional briefed officers who can be added at short notice.

Melbourne weather can change sharply within a day, and summer heat affects officers posted at entrances or outdoors. Wet winter afternoons bring shoppers inside and increase pressure on fitting rooms and service areas. MGP manages Post Orders, supervision and reporting, while officers are supplied by vetted security companies licensed in Victoria.

How Coverage Works in Melbourne

MGP delivers coverage in Australia through the MGP Hybrid Operating Model: MGP-employed officers where MGP holds the required licence, and vetted, locally licensed partners elsewhere. In both cases MGP writes the Post Orders, sets the standard of presentation and service, provides local, hands-on supervision and reports to the client.

The delivery structure, licensing and insurance for each location are confirmed before a proposal is issued.

Security licensing in Australia is managed by each state and territory, with the Security Licensing and Enforcement Directorate of the NSW Police Force in New South Wales and the Licensing and Regulation Division of Victoria Police in Victoria. Source

Services in Melbourne

Security Officer Requirements in Victoria

• Security guards need a private security individual operator licence, with activities such as unarmed guard, armed guard and crowd controller. Businesses need a separate Private Security Business Licence. Source
• Unarmed guards and crowd controllers must complete CPP20218 Certificate II in Security Operations, which includes a first aid unit, with 130 recommended face-to-face hours, through an approved training organisation. Training must be no more than 12 months old when the application is received. Source
• Applicants must be 18 or over, have fingerprints taken, and provide overseas police checks if they lived abroad for more than 12 months in the past 10 years. Source
• Armed guards need a general category handgun licence in addition to a private security licence, and handguns must be registered to the security business rather than the employee. Source
• Armed guards must re-qualify every financial year through an approved course (CPPSEC3114), or their firearm licence can be suspended. Source

Common Questions

Who employs the officers in Australia?

It depends on the location. Officers are employed by MGP where MGP holds the required licence, and by a vetted, locally licensed partner elsewhere. MGP manages the programme, its standards, local supervision and reporting either way.