Security Guard Services in Charlotte, NC

Our Charlotte supervisors work in the market and visit posts in person. See our North Carolina page for statewide coverage and license details.

Retail Districts Covered in Charlotte

We support retailers and properties across the Charlotte region, including:

• SouthPark Mall
• Phillips Place
• Uptown Charlotte
• Birkdale Village in Huntersville
• Concord Mills
• Ballantyne

Security Considerations in Charlotte

SouthPark is the center of luxury retail in the Carolinas, with high-end brands concentrated in one area. Stores there need polished officers who can protect inventory and work with mall security.

Charlotte is a major banking and corporate market. Office towers in Uptown need dependable lobby, access control and visitor management coverage, often around the clock.

Security Services in Charlotte

Screening, Training and Supervision

Officers complete a five-stage screening process and tier-based training before assignment, including de-escalation and, for retail posts, organized retail crime recognition. Supervisors make unannounced site visits, and the MGP Operations Desk answers 24/7/365. Incidents are documented on scene, time-stamped and GPS-verified.

North Carolina Licensing

North Carolina security companies are licensed by the Private Protective Services Board, and officers must be registered with the Board. Armed officers must also hold an armed guard firearm permit. McCray Global Protection holds North Carolina license 920368-GP.

Fire Watch Rules in Charlotte

• Charlotte Fire Department policy FPB 214.02 requires a fire watch of no fewer than two qualified individuals when a system is out of service, with patrols of all unprotected areas at least once per hour and a written log. Source
• Under Charlotte’s fire watch policy, security personnel cannot serve as the fire watch if they also have security responsibilities, and impairments are registered with the Charlotte Fire Department rather than through 911. Source

MGP writes the local fire authority’s requirements into the Post Orders before the first shift. See Fire Watch Security.

Hiring Off-Duty Police Officers in Charlotte

• Businesses that employ off-duty Charlotte-Mecklenburg Police officers must complete CMPD’s Secondary Employment Agreement before any services are provided, and most jobs are scheduled and paid through the PowerDetails platform. Source

MGP coordinates off-duty officer coverage where the department allows it, and assigns Tier III retired police officers where it does not. See Off-Duty Police Officer Services.

Common Questions

Are armed officers available in Charlotte?

Yes. Armed posts are staffed by retired law enforcement officers who hold the armed licensing North Carolina requires, and are assigned after a review of the site’s risk, lease and insurance requirements. For luxury boutiques, MGP generally recommends unarmed officers focused on deterrence and client service.

How is security guard coverage priced?

Rates depend on the officer classification, armed or unarmed status, hours, schedule and site requirements. MGP provides a written rate schedule after reviewing your needs. Holiday, overnight and short-notice coverage is billed at a premium rate.