Managed Security Services in Colombo

See the Sri Lanka page for coverage across Sri Lanka.

Retail and Business Districts in Colombo

Programs in Colombo commonly cover sites in and around these areas:

• Colombo Fort
• Galle Road, Kollupitiya
• One Galle Face Mall
• Dutch Hospital Shopping Precinct
• Arcade Independence Square
• Havelock City Mall

Security Considerations in Colombo

Much of Colombo’s premium retail sits inside mixed developments where a store shares entrances, loading areas and parking with hotels, residences and offices. Officers at these sites work within the building’s own security arrangements, so Post Orders need to set out clearly where the store’s responsibility begins, how deliveries are received and how incidents are escalated to center management.

Customers in Colombo include local shoppers, business travelers and visitors from abroad, and officers regularly move between Sinhala, Tamil and English in a single shift. The main tourist season on the west coast runs from about December to April, which brings heavier foot traffic to hotel lobbies, Galle Face and the shopping centers along the seafront.

Seasonal calendars shape staffing. Sinhala and Tamil New Year in April, Vesak in May and the year end holidays bring busy shopping periods and crowded roads. Monsoon rains, mainly from May to September, can slow travel along Galle Road and Baseline Road, so relief officers and shift changes are planned with realistic travel time between sites.

How Coverage Works in Colombo

Service is delivered through the McCray Global Partner Program: McCray designs and manages the program, writes the Post Orders, sets the standard of presentation and service, supervises performance and reports to the client. Officers are employed by vetted security companies licensed in Sri Lanka.

The delivery structure, licensing and insurance for each location are confirmed before a proposal is issued. Licensing details are on the Sri Lanka page.

Services in Colombo

Common Questions

Does McCray hold its own security license in Sri Lanka?

No. In Sri Lanka, McCray works as a managed security services provider. Officers are employed by vetted security companies that hold the licenses Sri Lanka requires, and McCray manages the program, its standards and its reporting.

Can officers in Colombo speak Sinhala, Tamil and English?

Language requirements are written into the Post Orders for each site. Partner companies are asked to staff each post with officers who speak the languages used by that location’s customers and staff, which in Colombo usually means Sinhala, Tamil and English.

How is security guard coverage priced?

Rates depend on the officer classification, hours, schedule and site requirements. McCray provides a written rate schedule after reviewing the needs of each site. Holiday, overnight and short-notice coverage is billed at a premium rate.