How We Operate
24/7 Operations Desk
The McCray Operations Desk answers 24/7/365, and calls reach a live person in English or Spanish. It provides real-time coverage and incident support for every program, in every market.
The Operations Desk is the round-the-clock line for every McCray program. It confirms officer arrivals, coordinates backup when a post is at risk of going unfilled and supports site teams when an incident occurs.
What the Desk Handles
Live Answer, 24/7/365
Calls reach a live person in English or Spanish, every hour of every day of the year.
Arrival Confirmation
Officers check in on arrival through GPS-confirmed clock-in. A missed or late arrival triggers notification and backup deployment.
Incident Support
Incidents are documented on scene in real time, time-stamped and GPS-verified, with photographs captured while details are fresh.
Field Supervision
Supervisors work from a live incident board and make unannounced site visits to verify presentation and adherence to Post Orders.
How Clients Reach the Desk
Clients reach McCray through dedicated phone lines, email and WhatsApp. The Operations Desk can be reached at (833) 832-6647 and operations@mccraygp.com.
Escalation and Oversight
The desk works within a defined account structure. Site supervisors handle daily execution and field standards, regional leadership handles multi-site performance and escalation, and an executive sponsor gives direct access to McCray leadership when a decision is needed.
What Clients See
Clients see the same measures in every market: post coverage, attendance, response, incidents, supervision, training and corrective action. How We Operate explains how each one is measured.
Request a Security Assessment
Call (833) 832-6647 or request an assessment online.