Security Guard Services in Quebec City, Quebec

See the Canada page for coverage across Canada.

Retail Districts Covered in Quebec City

McCray works with retailers and hotels in the Quebec City region, including:

• Old Quebec
• Petit Champlain district
• Rue Saint-Jean
• Grande Allée
• Laurier Québec
• Place Sainte-Foy

Security Considerations in Quebec City

Quebec City is overwhelmingly French speaking, and officers must work entirely in French with customers, staff and local authorities. At the same time, visitors from the United States, Ontario and cruise ships arrive in large numbers. The ability to serve English speaking customers politely therefore matters in the boutiques, galleries and hotels of Old Quebec.

The tourist calendar is distinctive. The cruise season peaks in late summer and autumn, the Festival d’été fills the city in July and the Quebec Winter Carnival draws winter crowds in February. Narrow historic streets and small stores with little back-of-house space make it difficult to separate store traffic from the crowds in the street. Officers must therefore manage entrances carefully during these busy periods.

In Sainte-Foy, the large shopping centers sit close to one another and draw customers from across the region, especially on weekends and during the holiday season. These sites need a constant presence on the floor, cooperation with shopping center security and officers who can work through heavy snow seasons, when parking lots and entrances need closer attention.

Security Services in Quebec City

Screening, Training and Supervision

Before any assignment, officers complete a five-stage screening process and tier-based training, including de-escalation and, for retail posts, organized retail crime recognition. Supervisors make unannounced site visits, and the McCray Operations Desk answers 24/7/365. Incidents are documented on scene, time-stamped and GPS-verified.

Quebec Licensing

In Canada, security licensing is a provincial matter. McCray operates in Canada through McCray Global Protection Canada ULC. McCray Global Protection holds Quebec security license GAR20058743, and every officer assigned in Quebec meets the provincial licensing and training requirements before taking a post.

Security Officer Requirements in Quebec

• In Quebec, private security licenses are issued by the Private Security Bureau (Bureau de la sécurité privée) under the Private Security Act (Loi sur la sécurité privée). Individuals must hold an agent license in the appropriate class, and businesses must hold an agency license. Source
• In Quebec, an agent license in the guarding class requires at least 70 hours of training in a private security guarding program for which a school service center issues a transcript. Source

McCray verifies each officer’s license and training before any assignment. See our licenses in Canada.

Common Questions

How Is Security Guard Coverage Priced?

Rates depend on the officer classification, hours, schedule and site requirements. McCray provides a written rate schedule after reviewing the needs of the site. Holiday, overnight and short-notice coverage is billed at a premium rate.