Security Guard Services in Burnaby, BC

See the Canada page for coverage across Canada.

Retail Districts Covered in Burnaby

Officers can be assigned across Burnaby’s principal shopping and business areas:

• Metrotown
• Brentwood
• Lougheed
• Edmonds
• Big Bend
• Lake City

Security Considerations in Burnaby

The City expects most of Burnaby’s population growth to occur in its town centres, with Metrotown as the regional city centre and Brentwood, Lougheed and Edmonds each serving a different quadrant of the city. Each centre combines shops, services and offices with SkyTrain stations on the Expo or Millennium Line, and higher density housing, from towers to townhouses, is common. Post Orders for residential and mixed use sites in these centres cover lobby access, parkade control and the building entrances closest to the stations, and supervision routes can be planned by quadrant.

Burnaby’s business centres call for different post designs. Glenlyon Estates, near the Fraser River in the Big Bend area, focuses on office, high technology and laboratory uses, Glenwood Industrial Estates combines business offices with specialized manufacturing, warehousing and wholesale distribution, and The Bridge Business Park near Brentwood mixes film studios with professional offices. Post Orders for these sites set gate and loading dock procedures, visitor sign in, studio access rules and after hours patrols to suit each building.

Two events on Deer Lake Avenue bring crowds at set times of year. The Burnaby Blues + Roots Festival is held in August on the festival lawn behind the Shadbolt Centre for the Arts, with staff monitoring crowd levels throughout the event, and Festive Village runs at Burnaby Village Museum from late November into early January, when entry may be limited at times of high attendance. Post Orders for nearby sites and event posts set parking, crowd monitoring and closing procedures for those dates.

Security Services in Burnaby

Screening, Training and Supervision

Officers complete a five-stage screening process and tier-based training before assignment, including de-escalation and, for retail posts, organized retail crime recognition. Supervisors make unannounced site visits, and the McCray Operations Desk answers 24/7/365. Incidents are documented on scene, and clients receive reports in the same format at every location.

British Columbia Licensing

Security licensing in Canada is set by each province. McCray operates in Canada through McCray Global Protection Canada ULC. In British Columbia, every program includes screening and training standards, supervision, Post Orders, reporting and account management.

Common Questions

How Are Posts on Burnaby Mountain Handled in Winter?

Post Orders for sites on and near Burnaby Mountain set a road and weather check before each shift, using the road report that Simon Fraser University publishes for its Burnaby campus, and allow relief officers extra travel time when conditions worsen. When snow falls, officers also check entrances and sidewalks, since the City expects property owners to clear snow and ice from sidewalks by mid-morning on the day after a snowfall.

How Is Security Guard Coverage Priced?

Rates depend on the officer classification, hours, schedule and site requirements. McCray provides a written rate schedule after reviewing the needs of each site. Holiday, overnight and short-notice coverage is billed at a premium rate.