Security guard services

Security Guard Services in Indonesia

Luxury retail in Indonesia is centered in Jakarta, especially at Plaza Indonesia, Plaza Senayan, Pacific Place and Senayan City, while the main office districts are SCBD, Kuningan and the corridors along Jalan Sudirman and Jalan Thamrin. Surabaya, with Tunjungan Plaza, and Bali, with Seminyak and Nusa Dua, are other important commercial and tourism centers.

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Security Considerations in Indonesia

A program in Indonesia usually covers boutiques in Jakarta shopping centers, office lobbies and stores in other cities or in the tourist areas of Bali. The program applies the same Post Orders, supervision and reporting format at every site. Indonesian is the working language, and English is needed at luxury boutiques, corporate reception desks and in tourist areas.

Customer visits increase ahead of Lebaran (Eid al-Fitr), Christmas and New Year and during school holidays, while the month of Ramadan shifts peak hours at shopping centers. Jakarta traffic affects shift changes and supervisor travel times. Coverage plans should include relief officers, seasonal reinforcement and coordination with the security team of the building or shopping center management.

  • Plaza Indonesia
  • Plaza Senayan
  • Pacific Place Jakarta
  • Senayan City
  • Grand Indonesia
  • Pondok Indah Mall
  • SCBD
  • Kuningan
  • Jalan Jenderal Sudirman
  • Jalan M.H. Thamrin
  • Tunjungan Plaza, Surabaya
  • Seminyak
  • Nusa Dua

How Coverage Works in Indonesia

McCray designs the program, and officers follow McCray Post Orders.

How to Become a Licensed Security Guard in Indonesia

In Indonesia, the Satuan Pengamanan (Satpam, security unit) is part of the Pengamanan Swakarsa (community self-security) system overseen by the Kepolisian Negara Republik Indonesia (Indonesian National Police, Polri). The information on this page comes from secondary sources because the official text of the regulations could not be opened, so it needs to be verified.

Regulator: Kepolisian Negara Republik Indonesia (Indonesian National Police, Polri). The regulations reported by secondary sources are Police Regulation (Perpol) No. 4 of 2020 on Pengamanan Swakarsa and Perpol No. 1 of 2023 on Satpam uniforms and equipment. The official texts of both regulations have not been opened. jdih.polri.go.id

Requirements

  • Gada Pratama basic training: reported as 4 weeks, 232 lesson hours (secondary source)
  • Gada Madya advanced training: reported as 2 weeks, 160 lesson hours (secondary source)
  • Gada Utama manager-level training: reported as 100 lesson hours (secondary source)
  • Age, education, health and criminal record requirements could not be confirmed from the sources opened

Application Steps

  1. Complete Gada Pratama basic training with Polri or at a company holding a Polri operating permit for security training (secondary source)
  2. Obtain a Satpam registration number and membership card (KTA), which secondary sources link to Chief of Police Decree Skep/1021/XII/2002 (details not confirmed)
  3. Complete Gada Madya and Gada Utama training for higher positions (secondary source)

Agency Licensing

Secondary sources report that, apart from state police training institutions, only companies holding an operating permit from the Chief of the Indonesian National Police (Kapolri) as a security education and training business may run basic and advanced Satpam training. The same sources report that Satpam units formed by government agencies or private organizations must be approved by Polri. Business licensing in Indonesia is generally handled through the OSS risk-based business licensing system, but the specific permit for security service companies could not be confirmed.

Sources

Requirements change. Confirm current rules with the official regulator before applying. This summary is general information, not legal advice. Last reviewed November 2026.

Cities in Indonesia

Coverage in other cities, including Yogyakarta, Semarang, Balikpapan and Bekasi, is arranged on request.

Provinces of Indonesia

  • Aceh
  • North Sumatra
  • West Sumatra
  • Riau
  • Riau Islands
  • Jambi
  • Bengkulu
  • South Sumatra
  • Bangka Belitung Islands
  • Lampung
  • Banten
  • Jakarta
  • West Java
  • Central Java
  • Special Region of Yogyakarta
  • East Java
  • Bali
  • West Nusa Tenggara
  • East Nusa Tenggara
  • West Kalimantan
  • Central Kalimantan
  • South Kalimantan
  • East Kalimantan
  • North Kalimantan
  • North Sulawesi
  • Gorontalo
  • Central Sulawesi
  • West Sulawesi
  • South Sulawesi
  • Southeast Sulawesi
  • Maluku
  • North Maluku
  • Papua
  • West Papua
  • Southwest Papua
  • Central Papua
  • Highland Papua
  • South Papua

Frequently Asked Questions

What Languages Do the Officers Speak?

All officers speak Indonesian. Officers who can speak English are assigned to luxury boutiques, corporate reception desks and tourist areas, and the required level is set in the Post Orders for each site.

See the Asia overview for other countries.

Talk to Us About Coverage in Indonesia

Call (833) 832-6647 or request an assessment online.

Request a Security Assessment